Privacy Policy

Introduction

This Privacy Policy explains how Ridgeway Property Works, operated as an independent sole trader in the United Kingdom by Rina Rai, collects, uses, stores and protects personal information provided by clients, prospective clients and visitors to the website at https://ridgewayworks.co.uk.

The policy has been prepared to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. It sets out your rights in relation to your personal information and describes the safeguards that are applied to any data processed as part of providing accounting and bookkeeping services.

By using the website, submitting an enquiry, or engaging any of the services offered, you acknowledge that you have read and understood the terms described below. If you do not agree with any part of this policy, you should not provide personal information through the website or engage the services described.

Who I am and how to contact me

Ridgeway Property Works is a bookkeeping and accounting practice owned and operated by Rina Rai as a sole trader based at 56 South Farm Road, BN14 7AE, United Kingdom.

For any questions about this Privacy Policy or the way personal information is handled, contact Rina Rai directly by email at info@ridgewayworks.co.uk or by telephone on +44 7387 711591. As a sole-trader practice, all data-protection enquiries are dealt with personally rather than through a separate department.

The categories of information collected

The information collected depends on how you interact with the practice. When you complete an enquiry form, the details typically include your full name, business name, email address, telephone number, the service you are interested in and the message you send. Optional details such as annual turnover may also be provided to help scope any recommendation.

When you engage a service, additional information is collected in order to deliver the work. This may include bookkeeping records, bank statements, receipts, invoices, expense records, payroll information, VAT documentation, correspondence with HMRC, and any other financial records reasonably required to complete the agreed scope of work.

Website visits generate limited technical information such as browser type, device type, referring pages and pages visited. This information is used in aggregate to understand how the website is used and to improve its content.

The legal bases for processing

Personal information is processed on one or more of the following legal bases under UK GDPR: performance of a contract, where processing is necessary to deliver the agreed services; compliance with a legal obligation, where records must be retained under UK tax or anti-money-laundering rules; legitimate interests, where processing supports the ordinary running of a small professional practice in a way that does not override your rights; and consent, where you have opted in to a specific use such as marketing communications.

You have the right to withdraw any consent at any time. Withdrawing consent does not affect the lawfulness of processing based on other legal bases before the withdrawal took effect.

How your information is used

Personal information is used to respond to enquiries, to prepare quotations and engagement letters, to deliver the bookkeeping and accounting services agreed with you, to maintain the records required by law, to send service-related communications such as invoices and reports, and — where you have opted in — to send occasional practice updates.

Information is not used for automated decision-making that produces legal or similarly significant effects, and it is not sold or rented to any third party for marketing purposes.

Sharing with third parties

Personal information is shared only where necessary to deliver services or to meet a legal obligation. Typical categories of recipients include cloud bookkeeping platforms used to maintain your records, secure document-sharing providers, payment processors used to accept fees, professional advisors such as your appointed accountant when instructed by you, and government authorities such as HMRC where legally required.

Any provider handling personal information on behalf of the practice is selected on the basis of appropriate security and confidentiality standards, and processes your data under written data-processing terms consistent with UK GDPR.

International transfers

Some third-party providers may process data outside the United Kingdom. Where this occurs, transfers are made only under safeguards recognised by UK data-protection law, such as adequacy decisions or standard contractual clauses, so that your information continues to receive an equivalent level of protection.

How long information is kept

Personal information is kept only for as long as it is needed for the purposes described above, or as required by law. Client records connected with bookkeeping and accounting engagements are typically retained for at least six years from the end of the relevant accounting period, in line with HMRC record-keeping expectations.

General enquiry information from prospective clients who do not proceed is typically deleted within twelve months, unless earlier deletion is requested.

Your rights

Under UK GDPR you have the right to be informed about how your data is used, to request access to a copy of your data, to request correction of inaccurate data, to request erasure in certain circumstances, to restrict or object to certain processing, and to request data portability where applicable. You also have the right to withdraw consent for any processing based on consent.

To exercise any of these rights, please contact Rina Rai at info@ridgewayworks.co.uk. Requests are responded to within one calendar month wherever reasonably possible.

If you believe your data has been handled in a way that does not comply with UK data-protection law, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Security

Appropriate technical and organisational measures are in place to protect personal information against unauthorised access, disclosure, alteration or destruction. These measures include encrypted data transfer, secure document portals, access controls on devices used for work, up-to-date security software and careful physical security of any working environment.

No transmission of information over the internet can be guaranteed to be entirely secure. However, the practice takes reasonable steps to reduce risk and to respond quickly if any concern arises.

Cookies and website analytics

The website uses a limited number of cookies to support essential functionality and to understand how the site is used. Full details of the cookies used are set out in the separate Cookie Policy. You can manage cookies through your browser settings at any time.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in the way services are delivered, in the technology used, or in applicable law. The date at the top of the policy indicates the most recent update. Continued use of the website or services after any update indicates acceptance of the revised policy.

Contact

For any questions about this Privacy Policy or about the way your personal information is used, please contact Rina Rai at info@ridgewayworks.co.uk or +44 7387 711591, or write to 56 South Farm Road, BN14 7AE, United Kingdom.

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Ridgeway Property Works is independently owned and operated by Rina Rai as a Sole Trader in the United Kingdom. Registered address: 56 South Farm Road, BN14 7AE, United Kingdom. Contact: info@ridgewayworks.co.uk · +44 7387 711591.