Terms & Conditions

Introduction and definitions

These Terms and Conditions govern the provision of accounting and bookkeeping services by Ridgeway Property Works, an independent sole-trader practice owned and operated by Rina Rai in the United Kingdom. By engaging any service, submitting an enquiry, or accepting an engagement letter, the client agrees to be bound by these Terms.

In these Terms, "Practice" refers to Ridgeway Property Works operating as a UK sole trader; "Client" refers to any individual or business entity engaging services; "Services" refers to the bookkeeping, accounting and financial record-management services described on the website or in an engagement letter; and "Website" refers to the site published at https://ridgewayworks.co.uk.

These Terms should be read alongside the Privacy Policy, Refund Policy, Cookie Policy, Client Confidentiality Policy, Anti-Money Laundering Statement and Service Agreement, all of which form part of the overall contractual relationship between the Practice and the Client.

Scope of services

The Practice provides bookkeeping and related financial record-management services including transaction categorisation, bank reconciliation, expense tracking, VAT record organisation, payroll record support, and preparation of management-level financial reporting. The exact scope of each engagement is defined in the Client's chosen package or in a written engagement letter.

The Practice does not provide regulated tax advice, regulated investment advice, insolvency services, audit services or legal advice. Where such services are required, the Client is encouraged to engage an appropriately qualified and regulated professional.

Engagement and acceptance

An engagement begins once the Client has confirmed acceptance of the applicable package or engagement letter and any required initial payment has been received. The Client is responsible for providing accurate information and complete documentation to allow the Practice to perform the Services.

The Practice reserves the right to decline any engagement, at its sole discretion, including where the Client has not passed identity verification checks required under UK Anti-Money Laundering regulations.

Client responsibilities

The Client agrees to provide accurate, complete and timely information required for the Services, to maintain access to relevant bookkeeping platforms and bank feeds where applicable, to respond promptly to reasonable queries, and to notify the Practice of any material change in the business, ownership, structure or activities that could affect the Services.

The Client remains ultimately responsible for the accuracy of their financial records, for their own tax filings and for meeting their statutory obligations. The Practice supports and enables compliance but does not replace the Client's ultimate legal responsibility.

Fees, invoicing and payment

Fees for one-time packages are payable at the point of booking, unless otherwise agreed in writing. Ongoing monthly services are invoiced at the start of each service period on the terms set out in the engagement letter.

All fees are stated in pounds sterling. Payment is accepted through the payment methods indicated at booking, including secure card payment through a third-party payment processor. The Client is responsible for any bank charges incurred in making payment.

Late payment may result in the temporary suspension of Services and, where applicable, the recovery of reasonable administrative costs.

Term and termination

One-time packages conclude on completion of the agreed scope. Ongoing engagements continue on a month-to-month basis and may be terminated by either party by providing thirty days' written notice.

The Practice may terminate an engagement immediately in cases including material non-payment, provision of false information, breach of these Terms, or where continuing the engagement would place the Practice in breach of legal or regulatory obligations.

On termination, the Practice will use reasonable efforts to transfer records and provide handover information to the Client or to a nominated successor, subject to payment of any outstanding fees.

Communication and record sharing

The primary means of communication is email, supplemented by scheduled video or telephone consultations. Documents and records should be shared through the secure portal indicated by the Practice. The Client accepts that unencrypted channels such as ordinary email may be less secure and agrees not to send sensitive material through such channels once secure alternatives have been offered.

Confidentiality

All information exchanged as part of the engagement is treated as confidential and used only for the purposes of delivering the Services or as required by law. Full detail of the confidentiality standards applied is set out in the Client Confidentiality Policy.

Intellectual property

Any working papers, templates, workflows and internal documentation developed by the Practice remain the intellectual property of the Practice. The Client is granted a non-exclusive licence to use any outputs delivered under the engagement for the purposes for which they were prepared.

Financial data belonging to the Client remains the Client's property at all times.

Liability

The Practice takes reasonable care and skill in providing the Services. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability which cannot lawfully be limited.

Subject to the above, the aggregate liability of the Practice arising from or in connection with the Services shall not exceed the total fees paid by the Client under the applicable engagement in the twelve months preceding the event giving rise to the claim. The Practice shall not be liable for indirect or consequential losses, loss of profit, loss of business or loss of anticipated savings.

Force majeure

The Practice shall not be liable for any delay or failure to perform the Services caused by circumstances beyond its reasonable control, including but not limited to prolonged failure of internet or third-party platforms, serious illness, natural disaster, government action or comparable events.

Data protection

The Practice processes personal information in accordance with the UK GDPR and the Data Protection Act 2018. Full details are set out in the Privacy Policy.

Complaints

The Practice takes complaints seriously and aims to resolve any concerns quickly and fairly. In the first instance, complaints should be raised directly with Rina Rai at info@ridgewayworks.co.uk so that a resolution can be discussed.

Amendments

These Terms may be updated from time to time. The version in force at the date of engagement will apply to that engagement, unless changes are agreed in writing.

Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising in connection with the Services or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire agreement

These Terms, together with the associated policies and any signed engagement letter, form the entire agreement between the Practice and the Client relating to the Services and supersede any prior discussions or representations.

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Ridgeway Property Works is independently owned and operated by Rina Rai as a Sole Trader in the United Kingdom. Registered address: 56 South Farm Road, BN14 7AE, United Kingdom. Contact: info@ridgewayworks.co.uk · +44 7387 711591.