Refund Policy

Overview

This Refund Policy explains how refund requests are handled for services provided by Ridgeway Property Works, an independent sole-trader practice operated by Rina Rai in the United Kingdom. It applies to all one-time engagements and to any ongoing monthly service arrangements.

The intention behind this policy is to be fair, transparent and consistent. Refunds are handled personally rather than through an automated system, and every request is reviewed on its own facts.

One-time services

For one-time packages such as the Financial Records Review, Bookkeeping Essentials, VAT & Compliance Review, Business Accounts Management and Complete Accounting Support, a full refund is available if requested in writing within seven calendar days of booking and before any substantive work has been carried out.

Once work has commenced, refunds are considered on a pro-rata basis reflecting the portion of the agreed scope that has not yet been performed. Any third-party costs already incurred on behalf of the Client are non-refundable.

Ongoing monthly services

Ongoing monthly service arrangements can be cancelled by providing thirty days' written notice. Fees are not refunded for the notice period itself, during which agreed Services continue to be delivered.

Where an ongoing service is cancelled part-way through a billing period due to a material failure to deliver agreed Services, a pro-rata refund for the undelivered portion will be issued on request.

How to request a refund

Refund requests should be sent by email to info@ridgewayworks.co.uk with the subject line "Refund Request" and should include the Client's name, business name, the service concerned, the date of booking and a brief explanation of the reason for the request.

Requests are acknowledged within two business days and reviewed within ten business days. Where a refund is approved, payment is made using the same method used for the original transaction.

Circumstances where refunds are not offered

Refunds are not typically offered where the Services have been fully delivered in accordance with the agreed scope, where the Client has not provided information necessary to complete the work despite reasonable requests, where the engagement has been terminated by the Practice due to serious breach by the Client, or where refund is requested after the applicable notice period has expired.

In each of these cases, the Practice will still discuss the circumstances openly and, where reasonable, offer a partial credit toward future services in place of a cash refund.

Chargebacks and disputes

Before initiating a chargeback or payment dispute through a card provider, the Client is asked to contact the Practice directly. Most concerns can be resolved quickly through open communication, and initiating a chargeback in parallel adds cost and delay for both parties.

Statutory rights

This Refund Policy does not affect any statutory rights that the Client has under applicable UK consumer protection law. Where consumer regulations apply, the Client's statutory rights take precedence over the terms set out above where the two conflict.

Amendments

This Refund Policy may be updated from time to time to reflect changes in services or in applicable law. The version in force at the date of booking applies to that booking.

Contact

For any questions about this Refund Policy, please contact Rina Rai at info@ridgewayworks.co.uk or +44 7387 711591.

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Ridgeway Property Works is independently owned and operated by Rina Rai as a Sole Trader in the United Kingdom. Registered address: 56 South Farm Road, BN14 7AE, United Kingdom. Contact: info@ridgewayworks.co.uk · +44 7387 711591.